FAQS
Q. Is Access Counseling® approved to offer certificates of course completion?
A. Access Counseling® is approved by the U.S. Department of Justice's Executive Office for U.S. Trustees (EOUST) and the Bankruptcy Administrators in the Middle District, Northern District and Southern District of Alabama, and the Bankruptcy Administrators in the Eastern District, Middle District, and Western District of North Carolina to issue certificates of completion for the Credit Counseling and Debtor Education Courses.
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Q. What are your business hours?
A. Access Counseling® has live certified counselors available 24-hours a day and 7 Days a week!
Course Info
Course Fees
Attorney Benefits

- Timeframe
- Completion
- Courses
- Required
- Languages
- Delivery
Q. How long does it take to complete the required Credit Counseling and Debtor Education courses?
A. The pre-filing credit counseling course takes an average of 60 minutes to complete. The pre-discharge debtor education course takes a minimum of 2 hours.
The time requirements conform to the EOUST (Executive Office for U.S. Trustees), the Alabama Bankruptcy Administrators’, and the North Carolina Bankruptcy Administrators’ program guidelines.

- Cost
- Payment
Q. What is the cost of this course?
A. The Pre-filing Consumer Credit Counseling Course is $25 for single filers, online or by phone. There is an additional $4.95 for joint filers online and additional $10 for joint filers by phone.
The Post-filing Debtor Education Course is $15 for single filers, online or by phone. There is an additional $4.95 for joint filers online and additional $10 for joint filers by phone.

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Q. What is the attorney access code and how do I use it?
A. The Access Counseling® attorney access code is a unique code of your attorney. It links your certificate of completion with your attorney’s Access Counseling® client information management account. If you have an attorney access code, please enter it on Step 1 of the registration process. This will allow your attorney to monitor your progress towards completing the bankruptcy education courses. In addition, you can specify that a copy of your course certificate of completion be sent to your attorney's Access Counseling® client information management account.